Refund Policy for DAXA

Due to the nature of DAXA digital products and services, completed purchases and subscription charges are generally final and non-refundable, except where required by applicable law or where DAXA expressly approves an exception. This includes DAXA dashboard access, research tools, data services, memberships, and other digital access provided after purchase.

This refund rule is separate from your right to cancel a recurring subscription. You may cancel a subscription to stop future renewals. Cancellation does not automatically refund or reverse a charge that was successfully processed before the cancellation request was received and completed.

Recurring subscriptions automatically renew at the billing interval and price disclosed at purchase unless canceled before the next renewal is processed. By subscribing, you authorize recurring charges to the payment method on file for each renewal until cancellation.

Cancellation is prospective. If a renewal payment is successfully processed before you submit and complete a cancellation request, that renewal is a completed transaction and is not automatically refundable solely because the subscription is canceled afterward. Once cancellation is completed, DAXA will not intentionally process further subscription renewals.

To cancel, use an available billing control in your account or contact info@mydaxa.com. We recommend retaining the cancellation confirmation email or other written confirmation for your records.

If you purchase a product during a pre-order period, you acknowledge that delivery of access (such as login credentials or dashboard activation) may occur at a later date. You agree that pre-orders are non-refundable and will be fulfilled in accordance with the timeline stated at checkout or in post-purchase emails.

While we strive to enforce our no-refunds policy uniformly, we understand that unforeseen situations may arise. If you believe your case warrants an exception (e.g., technical errors, duplicate charges, or account access issues), please contact our support team at info@mydaxa.com within 7 days of your transaction. We will evaluate such cases individually. The requested seven-day reporting period and our discretion over voluntary exceptions do not limit existing purchase commitments, mandatory remedies, lawful dispute rights, or a later request for suspension, lifetime-entitlement, or prepaid-access review.

Before making a purchase, you are encouraged to review all product details, specifications, and system requirements. By submitting payment, you acknowledge that you have read and understood what the product includes and agree that it meets your needs. We are not liable for dissatisfaction based on lack of research or misunderstanding of product scope.

Please contact info@mydaxa.com so we can investigate billing concerns promptly. Contacting us is encouraged but is not a condition of exercising lawful payment-dispute rights. A good-faith dispute does not itself establish misuse or automatically forfeit a lifetime or prepaid entitlement. We may submit accurate transaction and access records to the payment provider and address access associated with reversed or unpaid charges through an individual review, subject to applicable law.